Civil Compressors
25/02/2026
Innovate simplicity. Loyalty to Quality. Just be Decent.
Innovate simplicity. Loyalty to Quality. Just be Decent.
This policy outlines the terms under which Bruder Australia (“we”, “our”, “us”) handles returns, refunds, repairs, and replacements.
Many of our products are high-value items built or configured to a customer’s specific requirements. As such, returns for change of mind are not accepted. However, we are committed to working reasonably and in good faith with customers to resolve any genuine issues.
This policy operates in addition to your rights under the Australian Consumer Law (ACL).
Because a large proportion of our products are custom-built, configured to order, or manufactured to customer specification:
We do not offer refunds or returns for change of mind.
Deposits paid on custom-built or made-to-order products are non-refundable.
Once production has commenced, orders cannot be cancelled without our written agreement.
At our discretion, and in limited circumstances, we may consider a solution (such as modification, resale assistance, or other arrangement), but this is not guaranteed and may incur additional costs.
For products that are:
Built to customer specifications,
Custom-configured,
Modified from standard form, or
Specially ordered at the customer’s request,
We are not required to accept returns where:
The product matches the agreed specification, and
There is no manufacturing defect or breach of consumer guarantees.
Customers are responsible for ensuring that all specifications, dimensions, capacities, and intended applications are correct prior to confirming an order.
Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
Under the ACL, our goods come with guarantees that cannot be excluded. If a product:
Has a major failure, you are entitled to choose between a replacement or refund; and
Has a minor failure, we are entitled to repair or replace the goods within a reasonable time.
A major failure includes (as defined by the ACL):
The product would not have been purchased by a reasonable consumer had they known of the issue,
The product is substantially unfit for its normal purpose and cannot be easily fixed,
The product is unsafe,
The product significantly differs from its description or agreed specification.
Where a genuine manufacturer fault exists, we will, at our discretion and in accordance with the ACL:
Repair the product,
Replace the product, or
Provide a refund where required by law.
We may require:
The product to be returned for inspection, or
Reasonable evidence of the fault (such as photos, videos, or service reports).
All warranty claims must be submitted in writing and within the applicable warranty period.
This warranty does not cover:
Normal wear and tear,
Damage caused by misuse, abuse, neglect, accident, or unauthorised modification,
Failure to follow operating, maintenance, or servicing requirements,
Use outside the intended design parameters.
If you believe a product is faulty:
Contact us in writing with:
Your invoice number,
Serial number (if applicable),
Description of the issue,
Supporting evidence (photos/videos where relevant).
Do not return goods without written authorisation.
If approved, we will provide instructions for return or inspection.
Unless the product has a major failure under the ACL, we may elect to repair rather than replace or refund.
Where a fault is confirmed under warranty:
We will cover reasonable costs associated with repair or replacement as required by law.
Where no fault is found, or the issue falls outside warranty:
Inspection, freight, call-out, and repair costs may be charged to the customer.
Where goods are supplied for commercial, industrial, agricultural, or hire fleet use:
The customer acknowledges the goods are used in a business environment.
Our liability is limited to the remedies available under the ACL for business-to-business transactions.
We do not guarantee uninterrupted operation or suitability beyond agreed specifications.
While we do not offer a change-of-mind return policy, we value long-term relationships. Where issues arise, we will work reasonably and in good faith to find a practical solution that is fair to both parties.