When it comes to portable air compressors and on-site equipment, performance and power are only part of the story. The true test of a machine’s value isn’t just how well it works on day one - it’s how quickly and affordably it can be brought back into service when something goes wrong.
In high-demand industries - agriculture, mining, hire fleets, construction - the cost of downtime is often hidden until it strikes. A failed compressor can delay a harvest, grind a site to a halt, or derail an entire day's work. At Bruder, we know that reliability doesn’t stop at the machine. That’s why we’ve built a comprehensive after-sales support system designed to minimise downtime, cut service costs, and ensure your operation stays Power Full and productive.
Let’s take a closer look at the hidden cost of downtime, and how Bruder’s tiered after-sales support is built to protect your time, your money, and your reputation.
The real cost of downtime
Downtime is more than just a temporary inconvenience - it’s a silent killer of productivity. Whether you're running a large hire fleet or a single worksite, any machine that’s offline is costing you:
- Lost labour hours – crews waiting around are still on the clock.
- Delayed projects or harvests – particularly in agriculture, missing a window can have massive financial implications.
- Missed opportunities – contractors might move on, hire customers may switch brands, or deadlines become unachievable.
- Reputational damage – when your customers or stakeholders are depending on your uptime.
In short, the longer the downtime, the higher the cost - and often, the more complicated the repair. At Bruder, we don’t think customers should have to bear those risks alone. That’s why we built our entire support program around getting you back in action - fast.
Tier 1: Customer training – Knowledge that pays dividends
From day one, we empower our customers with the tools and training to handle the basics themselves. Whether you're a single-branch business or a national hire company, we’ll train your team to perform standard servicing and day-to-day maintenance confidently.
Our onboarding includes:
- Detailed walk-throughs of all common service procedures
- Branch-level staff training for multi-location operators
- Guidance on recognising early warning signs of wear or failure
- Documentation and video resources for easy reference
This first line of defence ensures that minor issues don’t become major delays. For many customers, it’s the fastest and most cost-effective way to keep their Bruder equipment in peak condition - without waiting for a technician or service call.
Tier 2: National network of qualified mechanics
Of course, not everything can be solved at the user level. That’s why Bruder has developed a trusted national network of qualified, Bruder-trained mechanics who know our machines inside and out.
When you need on-site support for something more complex - be it a component failure, diagnostics, or a job-specific configuration - our technicians are on hand to help. Each has received factory guidance on Bruder-specific systems and is equipped to restore your machine with minimal fuss.
We’ll coordinate the repair through the nearest available technician to reduce delays and travel costs. And best of all? You don’t need to guess which tier you need. Call us first, and we’ll help triage the issue and direct you to the right level of support, fast.
Tier 3: Direct access to Bruder and our manufacturers
For the rare cases when something truly unusual occurs - whether it's a fault we’ve never seen or a deep technical question - our customers always have a direct line back to the source.
You’re never locked into a service chain or bounced between departments. When you contact Bruder, you gain access to our in-house technical team and, if required, our manufacturer partners. This high-level backup gives our customers peace of mind that no problem is too complex to solve - and no one is left in the dark.
BruderHelp – Real-time support, wherever you are
For critical situations and frontline hire customers, BruderHelp puts real-time support directly in the user’s hands. Bruder machines equipped with a QR code inside the control panel door are eligible for BruderHelp. Scanning it connects the user straight to a Bruder technician via phone or video.
That means:
- No delays - users don’t need to call the hire company or go through layers of escalation.
- No confusion - our technician sees exactly what the user sees.
- No downtime - in many cases, a fix can be guided in real time.
This system is especially valuable in hire fleet situations, where end users may not be familiar with the machine. It ensures they still get a top-tier support experience and keeps the equipment operational.
Warranty or not – We stand by our machines
Unlike some manufacturers who limit support after the warranty expires or tie you into inflexible service contracts, Bruder takes a different approach.
Our philosophy, underpinned by our third core value - Just be decent - means we’ll back you if you’re acting in good faith. We don’t believe in hiding behind technicalities or using support as a profit centre. If you’ve looked after the machine and something’s gone wrong, we’ll help make it right - warranty or not.
That’s our promise. Not fine print.
No-lock-in servicing – Because trust shouldn’t be a contract
We trust our customers to do the right thing - and that includes servicing their own machines if they choose to. Bruder offers pre-packed service kits for all common models, complete with OEM-grade filters, fluids, and parts.
Whether you service your unit in-house, through a contracted mechanic, or use our own technicians, your warranty remains unaffected. We don’t believe in locking you into costly service agreements or punishing you for being self-sufficient. If your machine is running well and you're maintaining it responsibly, then we’re satisfied.
Resources that travel with the machine
Wherever your Bruder machine goes, the right information goes with it. From built-in QR codes to email-ready service manuals, diagrams, and instructional videos, you’ll always have access to:
- Exploded views and part numbers
- Troubleshooting guides
- Maintenance schedules
- Operational walkthroughs
- Safety checklists
It’s just another way we ensure your machine stays Power Full and field-ready - no matter who’s operating it, or where they’re working.
Get the support you deserve
At Bruder, we don’t just build tough machines. We build systems that support you for the life of the equipment. Because we know that time is money, and downtime is expensive - and largely avoidable.
With a national service network, no-lock-in support policies, real-time diagnostics, and customer-first values, we’ve redefined what after-sales service looks like. Whether you're running a single compressor or managing an entire hire fleet, Bruder gives you the tools, the training, and the backup to stay productive - day in, day out.
Ready to experience the Power Full support difference?
If you're tired of fine print, poor service, and downtime that costs more than it should, it’s time to talk to Bruder.
Contact us today or scan the QR code on your unit to connect with BruderHelp now.