When it comes to investing in portable compressed air systems or field service equipment, the product itself is only half the equation. The real differentiator lies in what comes after the sale - the support you can rely on when the unexpected happens. At Bruder Australia, we understand this better than most, which is why we’ve developed BruderHelp: a structured, practical support solution for equipment operators and fleet managers who need uptime, not excuses.
In an industry where delays can cost thousands per day, fast, competent after-sales support is a critical component of true value. BruderHelp is our answer - and it’s built on a simple but powerful principle: real support, from real people, who actually know the job.
What Is BruderHelp?
BruderHelp is a three-tiered product support initiative offered by Bruder Australia, purpose-built to reduce downtime and maximise equipment performance across a range of industries - from agriculture and construction to mining and hire.
BruderHelp is an optional, premium support add-on for all Bruder machinery.
Tier 1: Operator-focused training and setup
Support begins the moment your machine arrives. Clear documentation, easy-to-access startup guides, and in many cases, in-person handover support ensure your team knows exactly how to get the most from their Bruder unit. Many technical faults and operational issues are preventable with the right knowledge - and Tier 1 is all about placing that knowledge in your operator’s hands.
Tier 2: Remote technical assistance
When faults occur, time is everything. That’s why Tier 2 support includes guided fault finding and real-time technical assistance via phone or video. Our team isn’t a call centre - they’re the same engineers and product specialists who build and test the equipment. We can often help you diagnose and resolve issues without the need for a technician visit, dramatically reducing downtime and cost.
Tier 3: Rapid parts dispatch and field support
Where on-site attention or physical parts are required, our Tier 3 response includes often same-day dispatch of common components and fast coordination of in-field service. For critical-path projects or high-exposure jobs, we go even further - working directly with your workshop or arranging a qualified technician to attend. BruderHelp isn’t about checking boxes - it’s about getting you running again, fast.
The value of BruderHelp to your business
Regardless of your industry - whether you’re running a grain operation, a mine shutdown, or a hire fleet - BruderHelp delivers tangible, real-world benefits.
1. Downtime reduction
Quick-access, expert support means your team spends less time waiting and more time working. Most issues can be triaged or resolved within minutes - not hours or days.
2. Lower operating costs
Avoid unnecessary travel, service call-outs, or equipment swap-outs. Our remote support model prevents small issues from becoming expensive breakdowns.
3. Longer equipment life
Well-supported machines are better maintained, more safely operated, and less prone to premature failure. BruderHelp keeps your investment productive for longer.
4. Practical, trusted expertise
You're not being shuffled through layers of generic service reps. You’re dealing with people who helped design the machine you’re using, and it shows in the quality of support delivered.
Built on the Power Full promise
At Bruder, performance is never accidental. It’s engineered - from our high-output, heavy-duty compressors to our advanced field service skids. And BruderHelp is an extension of that engineering mindset. It’s part of what we call The Power Full Air - not just the airflow your machine delivers, but the confidence and capability that comes with owning Bruder gear.
Every phone call. Every parts shipment. Every guided repair. BruderHelp is there to keep your projects on time and your people working.
A trusted asset in every sector
From agriculture and quarrying to equipment hire and asset management, BruderHelp has earned the respect of operators and decision-makers alike. It’s helped contractors avoid missed deadlines, kept harvests moving, and enabled hire companies to turn around machines faster and more reliably.
For hire businesses in particular, BruderHelp represents a future-proofed support option - the kind of service that reduces customer complaints, protects margins, and improves utilisation rates.
Call to action: Join the support revolution
If you're tired of being stranded when things go wrong, now is the time to work with a manufacturer that takes service seriously. Choose Bruder - and discover what real support looks like.
To find out more about BruderHelp, explore our product range, or register interest, please call 1300 088 990 or contact us.
In summary
BruderHelp is more than just technical support - it’s a system designed around real uptime, real fixes, and real people. Today, it’s included with all Bruder machines. In the future, it will evolve into an even more powerful tool - integrating QR diagnostics, tiered response times, and flexible customer options. But the principle will remain the same:
Support that’s smart, fast, and genuinely helpful - from people who know what they’re talking about.
Because at Bruder, power isn’t just pressure and flow - it’s knowing someone has your back when the job’s on the line.